Anne 4 Received the package a little late but its okay. It seems in good condition. it is easy to use. If you're gonna use it, highly suggest to put it in high for about 5-10 mins and then low. Must use it with a little sticky texture so that its not too hot and its easy to use. A little trick i learned is to put powder first in your underarm and then put the sticky liquid so that it will not hurt that much and the hair is easy to remove.